How does private buyer-seller communication work?

Our integrated messaging system will allow you to communicate with a buyer or a seller directly through your inbox on our website.

Buyer

To reach out to a private seller, please use the contact form on the listing page to submit an inquiry (as seen below):

Please note that the "Make an Offer" tool is designed to streamline pricing negotiations, but does not bind either the buyer or seller to take any further action.

Once this form is submitted, the private seller will be notified. You will be able to check responses to your inquiry by checking your inbox at the top right corner of the page:

This will redirect you to inquiries you've made on private listings:

Please note that we do not recommend private contact information be shared in the private messaging inbox, and we always encourage buyers and sellers alike to stay on platform. However, you can still send your message regardless of the warning by clicking on the third option in the notification:

Seller

If you are listing a vehicle and a shopper reaches out, you will get a notification in your personal email inbox that someone is interested in your car! Open the message and follow the 'Go to Inbox' link to be re-directed to your private messaging thread: 

You should see an inquiry from the user indicating that they are interested in your listing that looks similar to this: 

To reply to the inquiry, simply type your message in the specified field and click the blue "Send" button on the right side of your message. Please note that we do not recommend private contact information be shared in the private messaging inbox, and we always encourage buyer and sellers alike to stay on platform. However, you can still send your message regardless of the warning by clicking on the third option in the notification:

Notifications

If you wish to opt out of receiving notifications, please go to your inbox and click the grey 'gear' to edit your notification settings:  

If you would like to report a user or turn off notifications for that thread, click on the three dots to the right of the date in the inbox:


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