Post Purchase Issues for Private Sales
CarGurus is unable to assist in post-purchase disputes. This includes, but is not limited to:
- Undisclosed mechanical issues
- Undisclosed cosmetic issues
- Miscommunication of trim level, options, or packages
We always encourage shoppers to do their due diligence when purchasing a vehicle. Here are some tips on how to do an in-person inspection:
- Please print a copy of the listing to compare against the vehicle itself
- Purchase a vehicle history report
- Take a test drive
- Check all areas of the car (interior, exterior, under the hood, under the car)
- Take the vehicle to a trusted mechanic for a pre-purchase inspection
Check out the following article for more details:
How To Inspect a Car Before Buying
We encourage shoppers to take additional steps if purchasing a vehicle sight unseen. This includes:
- Printing a copy of the listing for your records
- Purchasing a vehicle history report
- Requesting additional photos
- Getting a pre-purchase inspection from a third party (Note: Companies like YourMechanic and Lemon Squad can travel on your behalf to provide an analysis of the vehicle’s condition)
Click the following article for additional best practices regarding sight-unseen purchases: