Post Purchase Issues for CarGurus Pay Transactions

CarGurus is unable to assist in post-purchase disputes. This includes, but is not limited to:

  • Undisclosed mechanical issues
  • Undisclosed cosmetic issues
  • Miscommunication of trim level, options or packages

We always encourage shoppers to do their due diligence when purchasing a vehicle. Here are some tips on how to do an in-person inspection:

  • Print a copy of the listing to compare against the vehicle itself
  • Purchase a vehicle history report
  • Take a test drive
  • Check all areas of the car (interior, exterior, under the hood, under the car)
  • Take the vehicle to a trusted mechanic for a pre-purchase inspection

Check out the following article for more details:

How To Inspect a Car Before Buying

We encourage shoppers to take additional steps if purchasing a vehicle sight unseen. This includes: 

  • Printing a copy of the listing for your records
  • Purchasing a vehicle history report
  • Requesting additional photos 
  • Getting a pre-purchase inspection from a third party (Note: Companies like YourMechanic and Lemon Squad can travel on your behalf to provide an analysis of the vehicle’s condition)

Click the following article for additional best practices regarding sight unseen purchases:

How To Buy a Car Sight Unseen

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