Limited Warranty FAQ and Terms and Conditions

Vehicles purchased through the CarGurus secure checkout feature which indicated a limited warranty on the vehicle sale page will include the limited warranty for the purchaser at the time of sale. This limited warranty does not require an inspection. 24-hour Emergency Road Assistance is included. Rental Car coverage may also be available in the event of a covered limited warranty claim.

What does the powertrain include? The parts that mechanically propel your vehicle make up your powertrain. Typically this involves the engine, transmission, drivetrain, front and rear wheel drive and hybrid/electric vehicle components. Review Terms Here

When is the warranty effective? The warranty begins on the date the vehicle is purchased through the CarGurus private seller platform and ends on the first of the following to occur: 30 days after the date of purchase or when you have added  1,000 miles post purchase.

How can I tell if the vehicle is eligible for the warranty offer? There will be an badge on the vehicle description page indicating the vehicle has a warranty.  

Do I need to take any steps to activate the warranty? No, you don’t!  The warranty is included upon completion of your secure transaction through the CarGurus private seller platform and is automatically registered and requires no activation on the part of the seller or buyer.

How do I ensure the vehicle I purchase has a warranty? By choosing a vehicle with the Limited Warranty Badge and purchasing that vehicle through the CarGurus Secure Checkout Process.   

How do I submit a warranty claim? Claims are administered through the Automotive Warranty Services’ portal at www.mrclaims.net  or contact Automotive Warranty Service directly. 

Automotive Warranty Service Contact Information:

Visit www.mrclaims.net

1-800-621-2130

Customer Service Hours

7:00 a.m. – 7:00 p.m. C.T. Monday – Friday

LIMITED WARRANTY TERMS AND CONDITIONS

KEY TERMS

When used, Key Terms will appear in bold print and initial uppercase.“Warrantor”, We”, “Us”, “Our” and “Administrator” means Automotive Warranty Services, Inc., who facilitated the vehicle history report of Your Vehicle prior to the sale of Your Vehicle, located at 175 W. Jackson Blvd., Chicago, Illinois, 60604, 1-800-621-2130.

“Breakdown” means the failure of any original or like replacement part covered by this Limited Warranty to perform its intended function(s) in normal service, providing it has received all scheduled maintenance, at the proper intervals, as recommended by the manufacturer in the Owners Manual. Breakdown does not include the gradual reduction in operating performance caused by wear and tear where a failure has not occurred.

“Commercial Purposes” means Your Vehicle is used for commercial purposes including but not limited to: hauling, construction work, principal off-road use, pickup and/or delivery service, daily rentals, carry passengers for hire (taxi, limousine or shuttle services), rideshare (i.e. Uber, Lyft), towing or road service operations, government/military use, law enforcement, fire, ambulance or other emergency services, snowplowing, company pool use or business travel when the Vehicle is used by more than one driver and for vehicles used by a single driver for sales/services (e.g. real estate, cleaning services, home health/aide care services and gardening) or light duty contracting (e.g. electrician, carpenter and plumber).

“Cost” means the reasonable and customary charges for parts and labor necessary to repair or replace the parts covered. These charges shall not exceed the manufacturer’s suggested retail price for parts and labor allowances derived from nationally recognized labor time publications.We may use replacement parts in covered repairs that may include new, remanufactured, pre-owned or non-original equipment manufactured parts.

“Deductible” means the amount You must pay per visit for covered repairs shown on the Information Schedule.“Repair Facility” means a franchised automotive retailer or licensed repair facility that provides a written parts and labor guarantee for covered repairs of not less than

12 months and 12,000 miles. Repairs performed by any facility must receive authorization from the Administrator prior to beginning repairs. “Term Miles” means the number of miles for the Limited Warranty Term shown on the Information Schedule.“Term Months” means the number of months for the Limited Warranty Term shown on the Information Schedule.“Vehicle” means the Vehicle shown on the Information Schedule.

“Vehicle Purchase Date” means the date You purchased Your Vehicle shown on the Information Schedule.“Warranty” means any warranty whether issued by the manufacturer, automotive retailer, Repair Facility or other warrantor. “You” and “Your” mean the Customer shown on the Information Schedule.

During the Limited Warranty Term, We will remedy any covered Breakdown of the following parts less Your Deductible.We may use replacement parts in covered repairs that may include new, remanufactured, pre-owned or non-original equipment manufactured parts.

POWERTRAIN COVERAGE

Only the following parts are covered under this Limited Warranty. Parts not listed are not covered.

Assembly Parts Covered

  1. ENGINE Gasoline Engine – All internal lubricated parts including but not limited to: (Balance shafts, Cam bearings, Cam tower, Camshaft, Connecting rods, Crankshaft,

    Cylinder block, Cylinder head, Harmonic balancer and retainer bolt, Lifters, Oil filter adapter/housing, Oil pump and pressure relief valve, Piston rings, Pistons, Pushrods, Rocker arms (cam followers), Rod and main bearings, Timing belt and pulleys, Timing belt tensioner, Timing chain housing (cover), Timing chain and sprockets, Valve springs, Valves and guides, Wrist pins). Crankshaft pulley, Dipstick and tube, Engine mounts, Engine oil cooler hoses, Engine oil sending unit, Expansion (freeze) plugs, Flywheel, Fuel supply pump, Intake and exhaust manifolds, Oil pan, Oil pump housing, Temperature sending unit, Thermostat and housing, Vacuum pump, Valve covers, Water pump. Fasteners for the components within this assembly.

    Turbocharged/Supercharged/Rotary/Diesel/Enhanced Engines – All of the above listed parts or equivalent plus: Bypass valve, Clutch and pulley, Compressor, Hard

    lines, Injection pump, Intercooler, Lines and nozzles, Supercharger, Turbocharger, Waste gate controller.

  2. TRANSMISSION Automatic – All internal lubricated parts including but not limited to: (Bands, Bearings, Bushings, Clutches, Drums, Gear sets, Governor, Main shaft,

    Oil pump, Sealing rings, Solenoids, Torque converter, Transmission case, Valve body). Continuously variable transmission (CVT) and all internal components, Cooler, Cooler hoses and hard lines, Dipstick and tube, Electronic shift control unit, Flex plate and ring gear, Shift lever knob, Shift linkage and cables, Throttle valve cable, Transmission mounts, Transmission pan, Vacuum modulator. Fasteners for the components within this assembly.Standard – All internal lubricated parts including but not limited to: (Bearings, Bushings, Gear sets, Main shaft, Shift forks, Synchronizers, Transmission case). Clutch master cylinder, Clutch slave cylinder, Shift cable, Shift lever knob, Transmission mounts. Fasteners for the components within this assembly.

    Transfer Case – (4X4 vehicles) – All internal lubricated parts including but not limited to: (Bearings, Bushings, Chain and sprockets, Gear sets, Main shaft, Transfer

    case). Electronic and vacuum engagement components, Mounts, Transfer case control unit. Fasteners for the components within this assembly.

  3. FRONT WHEEL DRIVE All internal parts including but not limited to: (Axle shafts, Bearings, Bushings, Carrier case, Chain and sprockets, Final drive housing, Gear sets).

    Drive shaft support, Front hub bearings, Locking hub assemblies (4X4), Rear hub bearings, Universal joints. Fasteners for the components within this assembly.

  4. REAR WHEEL DRIVE All internal lubricated parts including but not limited to: (Axle shafts, Bearings, Bushings, Carrier case, Drive axle housing, Gear sets, Limited slip

    clutch pack). Drive shaft support, Front hub bearings, Propeller shafts, Rear hub bearings, Universal joints. Fasteners for the components within this assembly.

  5. HYBRID/ELECTRIC VEHICLE COMPONENTS Electric coolant pump, Electric oil pump, Electric motor/generator(s) and all internal components, Inverter/converter/ transformer units and all internal components, Inverter/converter/transformer units cover, Power split device and all internal components, Reduction/reducer box and

    all internal components. Fasteners for the components within this assembly.

Rental ReimbursementWhen a Breakdown renders Your Vehicle inoperable or unsafe to drive, which requires Your Vehicle to be held by a Repair Facility overnight for covered repairs, We will pay Your actual expenses to rent a replacement vehicle from a licensed rental agency not to exceed $35 per day for a maximum of two days for any one Breakdown.

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WHAT THIS LIMITED WARRANTY COVERS

ADDITIONAL BENEFIT

LIMITED WARRANTY EXCLUSIONS

This Limited Warranty does not cover and no service will be provided or reimbursed for the following:

  1. Modifications:
    1. Aftermarket accessories or equipment, components and systems, including but not limited to: anti-theft systems, radar detectors, CB radios, radio/speaker

      equipment, cruise control, sunroof, solar powered devices, telephones, TV/VCR/DVD and related components and appliances (unless installed by the manufacturer).

    2. If Your Vehicle has been modified to plow snow, whether the snow plow blade is attached to the Vehicle or not.
    3. Breakdown caused by or involving modifications unless those modifications were performed by the manufacturer and the modifications meet the manufacturer’s

      specifications (e.g. tires two or more sizes larger or smaller than the manufacturer’s specifications, lift kits, aftermarket performance parts or systems).

    4. Breakdown caused by or involving equipment, components or systems not installed by the manufacturer.
  2. Non-standard use:
    1. Breakdown caused by towing a trailer or another Vehicle unless Your Vehicle is equipped for this as recommended by the manufacturer.
    2. Any Breakdown where the Vehicle has been used for a Commercial Purpose at any time while owned by You.
    3. Breakdown caused by using Your Vehicle for street racing or other competition.
  3. Negligence, misrepresentation or misuse:
    1. Breakdown caused by abuse, misuse, alterations or lack of customary maintenance as detailed in the Your Responsibilities section.
    2. Breakdown caused by contamination, overheating, lack of coolant, lack of lubricants, improper specification (type) of fluids, lack of oil viscosity, sludge or restricted

      oil flow. Examples include but are not limited to: engine and transmission.

    3. Breakdown when contaminated fluids caused or contributed to the Breakdown.
    4. Loss or damage caused by You or the operator’s failure to use all reasonable precautions to protect the Vehicle from any further loss or damage after a Breakdown

      or failure has occurred or been indicated.

    5. If Your Vehicle’s odometer has been stopped, altered or misrepresents Your Vehicle's actual mileage including but not limited to odometer misrepresentation

      caused by the use or modification of the Vehicle with undersize or oversize tire and wheel assemblies.

    6. Damage caused to Your engine resulting from the ingestion of water.
    7. Breakdown or damage caused by neglecting to follow proper charging procedures or use of incompatible charging devices for Your plug-in hybrid/electric Vehicle.
  4. Collision, physical damage and cosmetics:
    1. Breakdown caused by or involving collision, fire, theft, vandalism, riot, terrorist acts, war, explosion, lightning, earthquake, hurricane, tropical storm, volcanic

      eruption, windstorm, hail, water, freezing or flood.

    2. To correct a cosmetic imperfection or Breakdown caused by rust or weather related corrosion.
  5. Warranties and manufacturer recalls:
    1. Costs or services covered by any Warranty regardless of whether they honor such Warranty.
    2. Costs that are or would have been covered under any Vehicle manufacturer Warranty whether or not such Warranty is in effect in another country or has been

      voided by the manufacturer.

    3. Breakdown that is a direct result of a mechanical or structural defect when the manufacturer has announced a public recall for the purpose of correcting such a

      defect.

  6. Vehicle type:
    1. If Your Vehicle had been declared a total loss, salvaged title or junk vehicle.
    2. If Your Vehicle was manufactured as a non-U.S. specification model.
    3. If Your Vehicle is powered by compressed natural gas, liquified natural gas, propane or hydrogen.
  7. Consequential damage:
    1. Loss of time, economic loss, inconvenience, lodging, food, freight charges, core charges, storage charges, or other consequential loss or damage that resulted from

      a Breakdown. Consequential or incidental damage or loss should Your Vehicle be involved in a collision caused by or involving a Breakdown of a componentcovered by this Limited Warranty.

    2. Breakdown of a covered part resulting from the failure of a non-covered part. However, coverage will be provided for the failure of a non-covered part resulting

      from a Breakdown of a covered part.

    3. Breakdown or damage caused by a power surge while charging Your Vehicle.
  8. Non-covered conditions:
    1. Repairs performed without the Administrator’s prior authorization except when the Administrator’s office is closed and emergency repairs are necessary (see

      What To Do If Repairs Are Needed).

    2. Repair of valves and/or rings for the purpose of raising the engine’s compression when a Breakdown has not occurred.
    3. Repairs made solely to meet or maintain any governmental emission standards.
    4. Repairs of air leaks, rattles, squeaks, wind noise and water leaks where water is entering the Vehicle externally.
    5. To repair, replace, adjust or align any part not covered by this Limited Warranty except as required for the repair of a covered part.
    6. Diagnosis charges, Cost of disassembly or assembly if Your repair is not covered or has been denied.
  9. Miscellaneous expenses:

A. Expenses charged for the disposal of environmentally unsafe materials, non-specific materials or shop supplies.

CUSTOMER INSTRUCTIONS

In the event of a Breakdown, You can locate a preferred Repair Facility by visiting the Administrator’s self-service claim portal:

www.mrclaims.net

If You are unable to locate a preferred Repair Facility through the Administrator’s self-service claim portal or have questions, contact the Administrator at: 1-800-621-2130

Customer Service Hours
7:00 a.m. – 7:00 p.m. C.T. Monday – Friday

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WHAT TO DO IF REPAIRS ARE NEEDED

Emergency Repair Instructions: In the event that a Breakdown of a covered part occurs when the Administrator’s office is closed and emergency repairs are necessary, You may commence with emergency repairs without securing the Administrator’s prior authorization. However, You or the Repair Facility must notify the Administrator of the repairs as soon as the Administrator’s office reopens. You must submit written information and documentation concerning the Breakdown and repairs no later than 30 days after the Breakdown. Reimbursement of emergency repairs will be subject to all terms and conditions of this Limited Warranty and nothing herein authorizes repairs not otherwise covered.

Emergency repairs are those required because Your Vehicle was inoperable or unsafe to drive. Parts must be available for inspection when the Administrator’s office reopens.REPAIR FACILITY INSTRUCTIONSTo initiate a claim, visit the Administrator’s self-service claim portal:

www.mrclaims.net

  1. You must perform maintenance services to Your Vehicle, at the proper intervals, as required by the Owner’s Manual for Your Vehicle. If Your failure to follow these procedures causes a Breakdown, You may be denied coverage. If You do not have an Owner’s Manual, contact Your Vehicle’s manufacturer to obtain one.
  2. You must keep receipts which verify the Vehicle Identification Number, work orders and other documentation that show a date, a description of Your Vehicle, mileage and services performed. We may require You to furnish the Administrator with proof that the specified services have been performed. Failure to show proof of servicing may result in the denial of coverage.
  3. You are responsible for making sure the oil warning light/gauge and the temperature warning light/gauge are functioning before driving Your Vehicle. You are required to safely pull Your Vehicle off the road and shut down the engine immediately when either of these lights/gauges indicates a problem.
  4. If You experience a Breakdown, You agree to:
    1. Use all reasonable means to protect Your Vehicle from further damage.
    2. Notify the Administrator as soon as possible.
    3. Authorize the Repair Facility to perform necessary diagnostic work and provide “teardown authorization” so that the Repair Facility can provide an accurate

      diagnosis and estimate of repairs. IMPORTANT: WE WILL NOT PAY FOR DIAGNOSIS CHARGES FOR REPAIRS NOT COVERED UNDER THIS LIMITED WARRANTY.

    4. Furnish the Administrator with such information as We or the Administrator may reasonably require and if requested provide proof of Your Vehicle’s regular

      maintenance during the Limited Warranty Term.

    5. Reserve for the Administrator the right to refer Your Vehicle to a Repair Facility that sells and services Your type of Vehicle, for certain repairs.
    6. Allow the Administrator to examine Your Vehicle if the Administrator asks to do so.
    7. OBTAIN AUTHORIZATION FROM THE ADMINISTRATOR PRIOR TO BEGINNING ANY REPAIRS COVERED BY THIS LIMITED WARRANTY EXCEPT WHEN THE

      ADMINISTRATOR’S OFFICE IS CLOSED AND EMERGENCY REPAIRS ARE NECESSARY (SEE EMERGENCY REPAIR INSTRUCTIONS WITHIN WHAT TO DO IF

      REPAIRS ARE NEEDED SECTION).

  5. Your help and cooperation is required if We ask You to help Us enforce Your rights against any manufacturer or Repair Facility who may be responsible to You for

    the Cost of repairs covered by this Limited Warranty.

  1. Limited Warranty TermThe Limited Warranty Term is the Term Months and Term Miles shown on the Information Schedule. This Limited Warranty begins on the Vehicle Purchase Date and at the Current Mileage stated on the Information Schedule. The Limited Warranty ends following the Expiration Date or when the Expiration Mileage is exceeded, both as shown on the Information Schedule, whichever occurs first. The Limited Warranty Term expiration (Expiration Date or Expiration Mileage) is measured in Term Months from the Vehicle Purchase Date and in Term Miles from the Current Mileage.
  2. When and Where You Are CoveredThis Limited Warranty applies only to Breakdowns occurring within the continental United States of America, Alaska, Hawaii and Canada.
  3. If You Have Other CoverageIf the manufacturer or Repair Facility agrees to cover all or some of the Cost of a Breakdown after a Warranty or guarantee has expired, We will only cover for any extra Cost. If You have any other Rental Reimbursement coverage, We will cover only the amount in excess of that coverage, subject to the limits of this Limited Warranty.
  4. Limit of Liability
    Our limit of liability is the Cost to repair or replace any covered Breakdown; but in no event shall this Cost exceed the average retail value of Your Vehicle as determined by the NADA Official Used Car Guide at the time of Breakdown.
  5. Limitations of Implied Warranty

    All Implied Warranties which may arise under state law, including all Implied Warranties of Merchantability or Fitness for a particular purpose, are limited to the duration of this Limited Warranty and do not cover incidental or consequential damages. Some states do not allow limitations on how long an Implied Warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to You. This Limited Warranty gives You specific legal rights, and You may also have other rights which vary from state to state.

  6. SubrogationIf We cover a Breakdown, We may require You to assign to Us Your rights of recovery against others. We will not cover a Breakdown if you impair these rights to recover. Your rights to recover from others may not be waived.
  7. Dispute Resolution – Arbitration

    This Limited Warranty requires binding arbitration if there is an unresolved dispute between You and Us concerning this Limited Warranty (including the Cost of, lack of or actual repair or replacement arising from a Breakdown). Under this Arbitration provision, You give up Your right to resolve any dispute arising from this Limited Warranty by a judge and/or a jury. You also agree not to participate as a class representative or class member in any class action litigation, any class arbitration or any consolidation of individual arbitrations. In arbitration, a group of three arbitrators (each of whom is an independent, neutral third party) will give a decision after hearing Your and Our positions. The decision of a majority of the arbitrators will determine the outcome of the arbitration and the decision of the arbitrators shall be final and binding and cannot be reviewed or changed by, or appealed to, a court of law. Any dispute on the application of this arbitration provision will be made by the local court of law in the county and state where You live. Notwithstanding this arbitration provision, You are not prohibited from bringing an action in Small Claims Court to resolve Your dispute.

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YOUR RESPONSIBILITIES

GENERAL PROVISIONS

The Consumer Arbitration Rules of the American Arbitration Association (www.adr.org) will apply to any arbitration under this Limited Warranty. To start arbitration, either You or We must make a written demand to the other party for arbitration. This demand must be made within one year of the earlier of the date the Breakdown occurred or the dispute arose or the applicable statute of limitations period, whichever is longer. You and We will each separately select an arbitrator. The two arbitrators will select a third arbitrator called an “umpire.” All costs and expenses of the arbitration will be shared equally by You and Us. Unless otherwise agreed to by You and Us, the arbitration will take place in the county and state in which You live. The procedural rules for arbitration shall be governed by the Federal Arbitration Act (9 U.S.C.A. § 1 et. seq.) and not by any state law concerning arbitration. The laws of the state of Illinois (without giving effect to its conflict of law principles) govern all substantive matters arising out of or relating to this Limited Warranty and all transactions contemplated by this Limited Warranty, including, without limitation, the validity, interpretation, construction, performance and enforcement of this Limited Warranty.

8. Transferability

This Limited Warranty is non-transferable.

9. Cancellation

This Limited Warranty is non-cancelable.

10. Entire Limited WarrantyThis Limited Warranty represents the entire agreement between You and Us. No person has the authority to change this Limited Warranty or to waive any of its provisions. No other written or oral statements apply to this Limited Warranty. 

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