CarGurus Pay FAQ

Does CarGurus Pay protect against mechanical issues? CarGurus Pay does not protect against undisclosed mechanical issues.

How do I cancel a sale in progress? Go to your "My Cars for Sale" page and click "Cancel" in the box in the top right corner of the screen. One of our representatives will then reach out to confirm the cancellation.

How do I cancel a pending transaction? If you see this on your My Cars for Sale page, rest assured there is no actual sale in progress just a "pending transaction". Essentially, this means you have an interested party but the transaction is "pending" based on the buyer taking further action. Therefore, you can start a sale with a different prospective buyer at any time.

Can I sell a rebuilt title? While selling vehicles with a rebuilt title is allowed, we strongly encourage users to disclose this information before starting the transaction. 

Are there delivery options for private transactions? We do not currently offer additional shipping services with CarGurus Pay.

Can I pay with a credit card? Payment through credit cards is not currently accepted.

What is the turnaround time for the process? Turnaround times can vary depending on title status, state documentation requirements and other variables. However, we always try to process the transfer as quickly as possible (a few days) after both seller and buyer complete the initial forms. 

What if there is a lien on my vehicle?  Unfortunately, our checkout services will not be available if the seller has an outstanding lien on their vehicle.

Can I still use CarGurus Pay if the buyer requires financing? Unfortunately, our checkout services will not be available if the prospective buyer needs financing.

Can I use CarGurus Pay if I found my buyer outside of CarGurus? Yes! Simply send the interested party a link to your listing and have them contact you through the form on your page. You will then receive prompts in your Messages which will guide you towards the next steps.

When do I pay the taxes? Sales tax is paid at the DMV and not at the time of the transaction. For example, if a buyer is purchasing a car for $7000, they’ll only be transferring $7000 and will handle the rest when they take care of the title/registration at the DMV.

Can I still use CarGurus Pay if I have a lease? Private sellers will not be able to use the checkout services if they have a lease. You can still list your vehicle with CarGurus to find a prospective buyer, but the completion of the sale will have to be finished outside of our platform.

What if my shipping company doesn't deliver the vehicle? We will not be able to assist in the recouping of funds in the unlikely event that the vehicle is not delivered. This will fall upon your delivery company to reimburse. 

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