How do I start a secure transaction? (Seller)
Congratulations! You've accepted an offer and now it's time to secure your payment. We have partnered with AutoPay to provide every private party listing on CarGurus with secure transaction services when you complete your sale through our site. Please note that there will be a $99 fee for using these services.
While discussing the details with the prospective buyer, here are a couple things to keep in mind:
- Contact the buyer using the CarGurus messaging platform and ask if they have any questions about the vehicle.
- Be timely with your responses as the buyer may be contacting multiple other sellers.
- If you’re comfortable providing your phone number, that is a recommended step to give you and the buyer a potentially easier way to communicate.
- Ask if the buyer is local and if they want to see or test drive the vehicle.
Upon accepting the offer, you will see a prompt to start the sale in your inbox:
You will then be taken to a screen where we will collect some basic information to get the process started. If you have a lien, we recommend reaching out to the title holder to request a lien payoff letter as this will be a necessary document further down the road. Be sure to note on this screen whether or not the vehicle has been paid off:
You will then be asked to verify your identity and confirm some information for the bill of sale:
Once you have sent the invitation, we will send an email to your buyer. Once the buyer accepts, we will get started on the Bill of Sale and other necessary paperwork. You can then expect a call from a CarGurus representative within 1 business day of the buyer submitting their invitation. We'll reach out to both buyer and seller to go over additional details and close the deal!